Your order details will be sent to you via email. If you create an account, you can also view your order history and payment status anytime on your account page.

If your order has not yet been shipped, we may be able to make changes. Please contact us as soon as possible at Contact page with your order number and the details you would like to update.

If you used a discount code, you will need to request a new code, as the original one cannot be reused.

The fastest way to get what you want is to return your item and place a new order once the return is accepted. Please contact at Contact page to request a return.

Confirmation emails are usually sent shortly after you place your order. If you don’t see it right away, it may be due to high order volume during a new launch or promotion.

If you still haven’t received your confirmation email within 24 hours, please contact us

Orders are shipped via EMS, UPS, USPS, DHL eCommerce, FedEx.

Free shipping worldwide, expedited shipping costs can be found on the checkout page.

Orders are processed and shipped within 1-2 business days after payment is completed. Delivery times vary depending on the country of delivery, but usually take 5-10 days.

Once your order ships, you will receive an email with tracking information. Delivery times may vary depending on the shipping method, carrier delays, weather, or other conditions beyond our control.

We’re unable to change your shipping address or modify your order once it has been packed. Please double-check your address during checkout to avoid delivery issues. Email requests for address changes cannot be guaranteed.

We are not responsible for lost or undelivered packages due to incorrect or incomplete shipping information provided at checkout.

We ship to the United States, Canada, Mexico, Spain, and France. We are working on adding additional regions.

Please inspect your o. der upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at contact@rawrow.com with photos of:

• The product
• The packaging and shipping label with the tracking number

We will review your case and resolve the issue promptly.

You can request a return within 30 days of receiving your order by contacting us via our Contact page.

Returns for Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, we’ll cover the return shipping cost. A full refund will be issued to your original payment method. 

Returns Due to Change of Mind
If your return is due to a change of mind (e.g., no longer needed, not as expected), the customer is responsible for round-trip shipping costs:

• Orders that did not qualify for free shipping: Only the return label fee will be deducted. The original shipping fee is not refundable.
• Orders that qualified for free shipping: Return label fee plus the original shipping fee will be deducted from your refund.
• Return Label Fees: Vary
• Partial returns: Return label fees apply based on your shipping region.

We offer a lifetime warranty. If you have any issues with your product, please contact us via the contact page.