Privacy policy
RAWROW Privacy Policy (Global)
Last updated: March 6, 2026
This Privacy Policy describes how RAWROW (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from rawrow.com (the "Site") or otherwise communicate with us (collectively, the "Services").
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
1. Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes or can be associated with you.
Categories of information we collect include:
• Contact Details: Name, shipping address, billing address, email address, and phone number.
• Financial Information: Credit card, debit card, or other payment information (processed by our secure payment processors).
• Account Information: Username, password, and security questions.
• Transaction Information: Items viewed, cart contents, withlists, and purchase/return history.
•Customer Support Info: Information you provide when communicating with us via email or other channels.
•Technical Information: IP address, device unique identifiers, browser type, and usage data (collected automatically through cookies and similar technologies).
2. How We Use Your Personal Information
We use your personal information to provide you with the best possible shopping experience:
• Service Delivery: To process payments, fulfill orders, manage your account, and arrange for shipping/returns.
• Marketing & Advertising: To send promotional communications and show targeted ads based on your preferences (where permitted by law).
• Security & Fraud Prevention: To detect and investigate fraudulent or illegal activity and to protect our customers and platform.
• Communication: To provide customer support and notify you about updates to your orders or our services.
3. Disclosure of Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes:
• Vendors & Service Providers: Including Shopify, payment processors, shipping partners (UPS), and data analytics providers.
• Marketing Partners: To show you personalized advertisements on other websites.
• Legal Obligations: To comply with applicable laws, respond to subpoenas, or protect our rights and the safety of our users.
• Corporate Transactions: In the event of a merger, sale, or bankruptcy.
4. Relationship with Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application.
• To learn more about how Shopify handles your information, please read the Shopify Privacy Policy.
5. International Transfers
As a global brand, RAWROW may transfer, store, and process your personal information outside of the country you live in, including in South Korea and the United States.
For customers in the EEA or UK, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses (SCCs) to ensure your data remains protected.
6. Your Rights and Choices
Depending on your location (e.g., GDPR in Europe, CCPA/CPRA in California), you may have the following rights:
• Right to Access/Know: Request a copy of the personal data we hold about you.
• Right to Deletion: Request that we delete your personal information.
• Right to Correction: Request updates to inaccurate information.
• Right to Opt-Out: You can opt-out of "targeted advertising" or the "sale/sharing" of your data via our [Privacy Settings/Opt-out Link].
• Global Privacy Control (GPC): We respond to GPC signals where required by law.
7. Cookies
We use cookies to power and improve our Site. You can control and manage cookies through your browser settings. Please note that removing or blocking cookies can negatively impact your user experience.
8. Children's Data
Our Services are not intended for children. We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided us with data, please contact us to have it deleted.
9. Contact Us
For more information about our privacy practices, or if you would like to exercise your rights, please contact us:
• Email: cs@rawrow.com
• Address: 2F, 89 Seongsui-ro, Seongdong-gu, Seoul, 04782, Republic of Korea